Insurance Navigator

Understand
your coverage

Answer a few questions and we'll help you understand your insurance options for a custom Create Prosthetics device — and show you exactly what to do next.

Begin
0%
01 / 08
Do you currently have health insurance?
Yes, I have active coverage
→
No, I'm currently uninsured
→
I'm not certain of my status
→
02 / 08
What type of insurance do you have?
Private or Employer Insurance
Blue Cross, Aetna, Cigna, UnitedHealth, and others
→
Medicare
Federal program — typically age 65+ or disability
→
Medicaid
State-administered healthcare coverage
→
VA Benefits
Veterans Affairs healthcare coverage
→
Other or unsure of type
→
03 / 08
Has your insurance covered a prosthetic device before?
Yes, they've covered prosthetics previously
→
No, this would be my first covered device
→
A claim was denied previously
→
I haven't checked yet
→
04 / 08
Do you have a prescription or referral from a physician?
Yes, I have a prescription or referral
→
No, I don't have one yet
→
I'm a clinician referring a patient
→
05 / 08
What type of prosthetic device are you seeking?
Upper limb
Arm, hand, finger, or partial hand
→
Lower limb
Leg, knee, foot, or partial foot
→
Replacement for an existing device
Upgrading or replacing a current prosthetic
→
Still deciding or exploring options
→
06 / 08
Is your limb difference the result of amputation or congenital?
Acquired amputation
Traumatic injury, surgery, or medical necessity
→
Congenital limb difference
Present at birth
→
Prefer not to specify
→
07 / 08
Are you currently working with a prosthetist or care team?
Yes, I have an established care team
→
No, I'm approaching this independently
→
I'm still looking for a prosthetist
→
08 / 08
What's your biggest concern about getting a custom device?
Out-of-pocket cost
→
Getting approved and receiving the device quickly
→
Worried about being denied
→
Navigating the process — I don't know where to start
→
No major concerns — I just need next steps
→
You're likely covered
Your insurance should support this.

Based on your answers, you're in a strong position to get your custom device covered. Most insurers with prior prosthetic history will authorise a new device with the right clinical documentation — and we handle that process alongside your care team.

Your next steps
1
Submit a clinical referral
Have your prosthetist or physician submit a referral through our Start Your Design portal. We take it from there.
2
We verify your benefits
Our team confirms your coverage and identifies your out-of-pocket responsibility before any fabrication begins.
3
Design begins
Once approved, you work directly with our design team. Average delivery: 14 days from design approval.
Ready to get started?

Fill in your details and our team will reach out shortly to begin the process.

✦

We'll be in touch shortly.

Our team has your information and will reach out to begin your coverage verification and design process.

Pre-authorisation likely needed
You'll need prior authorisation first.

Based on your answers, your insurer will likely require prior authorisation before approving coverage. This is completely manageable — our team navigates this process regularly and will support you at every step, including appeals if needed.

What this means for you
1
We prepare your clinical documentation
Our team puts together the documentation your insurer needs to review and approve the request.
2
Your physician submits the pre-auth request
We work alongside your care team to submit a strong prior authorisation request with supporting clinical evidence.
3
We assist with appeals if required
If your initial request is denied, we help navigate the full appeals process. Most cases are successfully resolved.
Let's start the process

Share your details and our team will reach out shortly to guide you through every step.

✦

We'll be in touch shortly.

Our team will reach out to walk you through the prior authorisation process and what to expect at each stage.

Let's find your path together
Your situation needs a tailored approach.

Based on your answers, your route to access may go beyond a standard insurance process. Whether you're uninsured, self-pay, or in a complex situation — we have options and we will find a path forward with you. No one gets turned away without a conversation.

What we can explore
1
Self-pay and financing pathways
We offer direct pricing options for wearers without insurance or with limited coverage. No compromise on quality.
2
Nonprofit and grant resources
We connect you with organisations that provide prosthetic funding assistance and patient support programmes.
3
A direct conversation with our team
Sometimes the best first step is simply talking. Our team will find a path forward with you.
Tell us about your situation

Share your details and our team will reach out shortly to figure out the best path forward for you.

✦

We'll be in touch shortly.

Our team will review your situation and reach out with the best available options for your specific circumstances.

Join our SMS List.

Thank you for subscribing!
Please try again.